Refund Policy

1. 30% will be charged for the cancellation before 3 days.
2. 40% will be charged for the cancellation before 2 days.
3. 50% will be charged for the cancellation before 1 day.
4. No Refund for the same-day cancellation, during the ride, or after the driver or cab assignment.
5. Convenience fees are completely nonrefundable.
6. No refund in case of cancellation due to excess pickup location distance (beyond 3 Km distance from Lonavala railway station).
7. The refund process completely depends on the Payment gateway service and it might take 10-15 days to get the amount reversed in the account.
8. If the amount is deducted from the client's account and it is not showing on our end, it is considered a failed payment.
9. For UPI payments sometimes payments show successfully on the UPI application, but payments do not show in the payment gateway dashboard. In that case, the payment will be considered as failed and it will automatically get reversed to the client account in 10 to 12 days.

1. Service Overview

Lonavala Taxi provides reliable taxi and transportation services within Lonavala and surrounding areas. Our services include but are not limited to:

• Airport Transfers
• Local and Intercity Travel
• Sightseeing Tours
• Corporate and Event Transport

All services are subject to availability and may be modified or discontinued at our discretion.

2. Booking Procedures

Bookings can be made through our website or by contacting our customer service team directly. To book a taxi, you must provide:

• Full name
• Contact number
• Pickup and drop-off locations
• Preferred date and time
• Any special requirements (e.g., child seat, wheelchair access)

Upon booking, you will receive a confirmation email with your booking details. It is your responsibility to ensure that the information provided is accurate and to notify us of any changes as soon as possible.

3. Payment Terms

All payments must be made in advance or as per the terms specified at the time of booking. We accept the following payment methods:

• Credit/Debit Card
• Online Bank Transfer
• Cash (where applicable)

Payment details will be collected securely, and all transactions are processed in compliance with PCI-DSS standards. Prices are subject to change based on availability, peak times, and other factors, and will be confirmed at the time of booking.

4. Customer Responsibilities

As a customer, you are responsible for:

• Providing accurate and complete information during booking.
• Being at the designated pickup location at the scheduled time.
• Adhering to any instructions given by our drivers.
• Covering any additional costs incurred due to changes in the original booking or additional stops.

Failure to meet these responsibilities may result in additional charges or cancellation of the service.

5. Cancellation and Refund Policy

You may cancel your booking by contacting us via email or phone. The following cancellation fees apply:

• Cancellations made more than 24 hours before the scheduled service: Full refund.
• Cancellations made between 24 hours and 4 hours before the scheduled service: 50% of the total fare.
• Cancellations made within 4 hours of the scheduled service: No refund.

Refunds will be processed to the original payment method and may take up to 7 business days to complete.

6. Limitation of Liability

Lonavala Taxi is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the total amount paid for the service in question. We are not responsible for delays caused by traffic, weather conditions, or other factors beyond our control.

7. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our services, you consent to the practices described in our Privacy Policy.

8. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised terms.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the state of Maharashtra, India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Lonavala, Maharashtra.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

• Email: info@lonavalataxi.com
• Phone: +91-7588470077
• Address: Lonavala Taxi Service, Main Road, Lonavala, Maharashtra, India